What do I need to know? IT Services will be completing an emergency patch for Confluence (share.ufv.ca) this morning at 11:15am. This will result in an outage during the maintenance window. When will this occur? Today – Tuesday, January 21st, 2025 from 11:15AM to 1:30PM. Who is impacted? All UFV employees who use Confluence. Services […]
Planned System Maintenance: Banner – Friday Jan. 3rd
What do I need to know? IT Services will be completing a required year end tax upgrade to Banner. The upgrade will result in Banner and Self Service Banner being unavailable Friday January 3rd during the maintenance window. When will this Occur? Friday, January 3rd, 2025 from 8:00 PM to 10:00 PM Who is impacted? […]
Changes to Wi-Fi Eduroam
What do I need to know? UFV is required to update our Wi-Fi network which will require some students and employees to reconnect to our Eduroam Wi-Fi network using their UFV email and password. Who is impacted? Students and employees who have not connected or reconnected to Eduroam Wi-Fi since Fall 2024, will likely need […]
KNOWN ISSUE | Issues Connecting to Wi-Fi
Some UFV employees and students have reported having trouble connecting to Wi-Fi (Eduroam) on campus using an older laptop/device. IT Services is working quickly to resolve the issue. For immediate support, please contact IT Service desk at itservicedesk.ufv.ca, email itservicedesk@ufv.ca, or call 604-864-4610.
Changes to Eduroam
What do I need to know? UFV is required to update our Wi-Fi network which will require some students and employees to reconnect to our Eduroam Wi-Fi network using their UFV email and password. Who is impacted? Students and employees who have not connected or reconnected to Eduroam Wi-Fi since Fall 2024, will likely need […]
Planned System Upgrade: Degree Works (myGRADPlan) – Saturday December 7, 2024
What do I need to know? IT Services will be completing a required upgrade to Degree Works (MyGRADPlan) to enhance and optimize the service. The upgrade will result in Degree Works being unavailable during the outage window. When will this Occur? Saturday December 7th, 2024, from 7:00AM to 7:00PM Who is impacted? All UFV employees […]
Resolved: KNOWN ISSUE| Internet issues to external sites
IT Services has worked quickly to resolve this issue. Users have reported internet issues when attempting to access external sites, examples include YouTube, CNN, MS Web Outlook, Teams and SharePoint files. IT Services is working with BCNET to resolve the issue as quickly as possible.
New Service Management Tool for Facilities Management
New Service Management Tool for Facilities Management The Facilities Management team is pleased to announce that they will join other UFV departments in implementing TeamDynamix as their new service management tool for users to request common facilities services. The department will begin transitioning services to TeamDynamix during the week of November 25th. TeamDynamix (TDX) is […]
Important Notice: Upcoming IT and Power Outages – Saturday, November 30, 2024
What do I need to know? Campus Planning & Facilities Management (CPFM) have scheduled a necessary power outage and corresponding data center shut down to complete final upgrades to electrical systems required for the Dining Hall kitchen renovation. These outages are scheduled for Saturday, November 30, 2024, and will significantly impact IT systems. What do […]
New Service Management Tool for Housing Operations
UFV’s Housing Operations is pleased to announce that they have joined other UFV departments in using TeamDynamix as their new service management tool for students to request common housing services. The smooth transition to TeamDynamix took place during the first week of November. Benefits to the UFV Students The implementation of the new ticketing system brings a […]