What do I need to know? UFV is required to update our Wi-Fi network which will require some students and employees to reconnect to our Eduroam Wi-Fi network using their UFV email and password. Who is impacted? Students and employees who have not connected or reconnected to Eduroam Wi-Fi since Fall 2024, will likely need […]
Planned System Upgrade: Degree Works (myGRADPlan) – Saturday December 7, 2024
What do I need to know? IT Services will be completing a required upgrade to Degree Works (MyGRADPlan) to enhance and optimize the service. The upgrade will result in Degree Works being unavailable during the outage window. When will this Occur? Saturday December 7th, 2024, from 7:00AM to 7:00PM Who is impacted? All UFV employees […]
Resolved: KNOWN ISSUE| Internet issues to external sites
IT Services has worked quickly to resolve this issue. Users have reported internet issues when attempting to access external sites, examples include YouTube, CNN, MS Web Outlook, Teams and SharePoint files. IT Services is working with BCNET to resolve the issue as quickly as possible.
New Service Management Tool for Facilities Management
New Service Management Tool for Facilities Management The Facilities Management team is pleased to announce that they will join other UFV departments in implementing TeamDynamix as their new service management tool for users to request common facilities services. The department will begin transitioning services to TeamDynamix during the week of November 25th. TeamDynamix (TDX) is […]
Important Notice: Upcoming IT and Power Outages – Saturday, November 30, 2024
What do I need to know? Campus Planning & Facilities Management (CPFM) have scheduled a necessary power outage and corresponding data center shut down to complete final upgrades to electrical systems required for the Dining Hall kitchen renovation. These outages are scheduled for Saturday, November 30, 2024, and will significantly impact IT systems. What do […]
How to spot cyber scams this holiday season
As the holiday season approaches, fraudsters take advantage of shoppers looking for online deals and digital gifts. Here are some ways you can spot scams and stay cyber-safe while you get those holiday deals! Signs of a scam Poor website design: Watch for blurry images, typos, and sites missing return or privacy policies. If you […]
New Service Management Tool for Housing Operations
UFV’s Housing Operations is pleased to announce that they have joined other UFV departments in using TeamDynamix as their new service management tool for students to request common housing services. The smooth transition to TeamDynamix took place during the first week of November. Benefits to the UFV Students The implementation of the new ticketing system brings a […]
Invoice scams on the rise
UFV’s Cybersecurity team has seen an increase in invoice scams. Fraudsters send invoices to you in hopes you will pay for goods and services that you never ordered. These invoices may look genuine, and could include legal jargon that pressure you into paying quickly. They may even send these requests through a known service like […]
Planned System Upgrade – Banner & Banner Self-Service, Thursday November 14th, 2024
What do I need to know? IT Services will be completing a required upgrade to Banner to fix an Ellucian product defect causing an error when working with leave reports and web time entry timesheets. During this time, to lessen disruption, IT Services will also be installing prerequisite work for the year-end Admin and Employee […]
RESOLVED – Known Issue: UFV.ca and certain webpages
IT Services has worked quickly to restore all services to UFV.ca and associated webpages. Users will receive an error message when attempting to visit UFV.ca and certain webpages such as International, Careers, and Library. IT Services is working quickly to resolve the issue. If you require support, please contact the IT Service Desk at itservicedesk.UFV.ca, […]