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Information Notice: CEP AV Project Update

Client Experience and Audio Visual would like to share an exciting announcement of the Go-Live for the CEP eRoom Upgrade project. The IT Services AV Team has been very busy in providing the UFV-CEP community with a new and improved audio-visual platform for our eRooms. The new and improved AV platforms have been successfully implemented.  […]

Service Outage – Student Email: April 30 – May 2 2021

What do I need to know? Student email will be out of service from noon on April 30 until noon on May 2. Students will retain access to their mailboxes and historical emails, however no new mail will be delivered during this time. What do I need to do? Please be aware of this outage […]

Planned System Maintenance – Share.ufv.ca | Confluence – April 25 2021

IT Services will be completing an upgrade to share.ufv.ca (Confluence) on Sunday April 25th at 7:00am that will take up to 4 hours to complete.  Confluence users will be unable to log in during this planned system maintenance.  This upgrade is necessary to improve and modernize our services. Contact for technical help: IT Service Desk: https://itservicedesk.ufv.ca, […]

RESOLVED Service Disruption: UFV Rogers Mobile Users – April 19 2021

April 20 8:30am Wireless calls, SMS and data services are now restored for the vast majority of Rogers customers. A small number of services with other carriers are continuing to come back online. April 19 9:00am UFV Employees using the Rogers wireless network are experiencing an intermittent service interruption for wireless voice and data services. […]

RESOLVED Outage: Employee & Student myUFV Self-Serve Links

6:00pm | All services are now restored. March 15 2021 | 3:30pm UFV Students and employees have reported an outage of self-service links located within myUFV. Services Impacted: New applicant information Personal Information Student Information Faculty Information Employee Information IT Services is currently working with our service provider to resolve this issue.

RESOLVED Known Issue: MyGRADPlan – What If Audit

March 16 2021 | 2:25pm – all services are restored. March 15 2021 | 3:30pm MyGRADplan is currently experiencing a known issue affecting users attempting to run a What If audit.  Uses can expect to receive a bounce back message that the school or degree is not valid and the audit can not be created.  […]

RESOLVED Outage: IT Services – MS Teams & Office – Service Disruption

March 15 2021, 3:38pm Microsoft has reported this issue as resolved.  Please contact IT Service Desk if you continue to experience issues. March 15 2021, 1:24pm Microsoft is reporting connection issues affecting Microsoft Teams, Office and Azure portal, their team is currently investigating the issue and are working towards a resolution.  This service disruption is […]

UFV Emails Going to Spam/Junk Notice

UFV Emails Going to Spam/Junk – Mar 11 2021 IT Services is aware that some UFV emails sent to third parties (such as Gmail, Hotmail, etc.) are ending up in Junk or Spam folders. If your recipient reports not receiving your email, please have them check their junk/spam folders. This does not affect emails sent […]