November 09, 2020 Keeping in line with the recent Public Heath orders announced on November 07th 2020, Information Technology Services has made the decision to remove walk-in service as an entry point of support at the IT Service Desk. We will also be temporarily suspending our student device repair service, until the Public Health orders […]
System Maintenance – myUFV Self-Serve Links – October 30 2020
October 30 2020 IT Services will be performing a service update this evening between 8:00pm and 9:00pm that will cause a brief outage to the self-serve links within myUFV. During this service window, UFV Students and Employees who log on to myUFV will be unable to access the self-service links. Still need more info? If […]
RESOLVED Outage – Confluence/share.ufv.ca Service Disruption – Oct 19 2020
Resolved – 10:09am October 19, 2020 8:36am IT Services has been notified of a service disruption for users attempting to log on to Confluence/share.ufv.ca this morning. We are currently working to resolve this issue and will keep you updated on the progress, we apologize for this inconvenience. For questions, please contact the IT Service Desk.
RESOLVED Outage – Fileway/myFiles/Gateway Service Disruption – Oct 16 2020
1:32pm – Outage is resolved. October 16, 2020 IT Services has been notified of a service disruption that is affecting students and employees attempting to connect to myfiles.ufv.ca also known as gateway.ufv.ca, myFiles and Fileway. Employees and Students may be able to log on but are unable to see the file structure and folders within. […]
Voicemail to Email Service – Now Available!
October 06 2020 What do I need to know? IT Services is continuously working to improve voicemail services for UFV employees, especially now in our current remote work environment. UFV employees will now have the option to listen to voicemails received to their on-campus desk phone via email. Who is impacted? We are now making […]
Email change for faculty and staff
What do I need to know? All UFV faculty and staff email will be transferred to a cloud server called Exchange Online, beginning October 7, as the current email system is aging and must be replaced to maintain service and functionality. ITS has a team dedicated to migrating your email from storage at UFV to […]
RESOLVED – Outage – MS Teams & Microsoft 365 Services
RESOLVED – Sept 28 2020- 9:48pm September 28, 2020 What do I need to know? Some UFV employees are reporting an issue when attempting to connect to MS Teams/MS Teams meetings. Microsoft is reporting the issue is affecting access to multiple Microsoft 365 services such as MS Teams. They are currently working to resolve this […]
Self-Serve Password Reset (SSPR) for UFV Employees- Deadline October 30 2020
September 28, 2020 This summer, self-serve password reset (SSPR) was made available to all UFV faculty; if you haven’t enrolled for SSPR yet, please read below for more information. What do I need to know? In order to improve your UFV email security, UFV has implemented upgrades to our password and account protection processes. These […]
Known Issue – Employee Outlook & Webmail Disruption
September 16, 2020 What do I need to know? A recent upgrade to our email server has caused an issue for some UFV employees when attempting to connect to Outlook and Webmail. IT Services is currently working to resolve this issue. What do I need to do? Employees that are unable to use Outlook on […]
REVISED: Update to Resolve Outlook Calendar Issues Planned
Wednesday, September 16th, 2020 Due to a connection issue following the below upgrade completed this morning, IT Services has reverted back to the original server settings. Employees that are still encountering issues with Outlook on their UFV laptop/computer or mobile can reach out to the Service Desk for assistance. Monday, September 14, 2020 IT […]