September 16, 2020 What do I need to know? A recent upgrade to our email server has caused an issue for some UFV employees when attempting to connect to Outlook and Webmail. IT Services is currently working to resolve this issue. What do I need to do? Employees that are unable to use Outlook on […]
REVISED: Update to Resolve Outlook Calendar Issues Planned
Wednesday, September 16th, 2020 Due to a connection issue following the below upgrade completed this morning, IT Services has reverted back to the original server settings. Employees that are still encountering issues with Outlook on their UFV laptop/computer or mobile can reach out to the Service Desk for assistance. Monday, September 14, 2020 IT […]
Welcome Back – IT Service Desk Student Appointments Now Available!
IT Services will have walk-in and appointment services available to students only at the IT Service Desk in Abbotsford G131 beginning September 14, 2020. Walk-in service for general IT Service Desk support like password, wifi and remote learning delivery assistance will be handled by the QLess Join the Line system. No walk ins will be permitted without first joining the […]
IT Services: Known Issue – UFV Rogers Mobile Voice Call
What do I need to know? UFV Employees have reported service issues when attempting to complete a voice call on their UFV Rogers device. Employees will receive a busy signal and/or message that their call can not be completed. What do I need to do? Employees are asked to change their cellular data option to […]
Zoom video conferencing for faculty, students and staff
September 2, 2020 What do I need to know? Zoom video conferencing is now available for UFV faculty and staff. Zoom is a secure video conferencing platform that allows participants to collaborate, share screens, and conduct group activities from nearly any device. UFV Zoom accounts are necessary for those who wish to host meetings. People […]
Self-serve password reset (SSPR) for faculty and staff
August 19, 2020 What do I need to know? In order to improve your UFV email security, UFV is implementing voluntary upgrades to our password protection process. These improvements will provide greater security and make it easier for you to independently create and reset your passwords without going through the IT Service desk. Details: Self-serve […]
Kaltura (Blackboard myMedia, UFV Mediaspace) Outage – August 23-23rd 2020
The Kaltura Video Platform will undergo a version upgrade on Saturday, August 22,2020 04:00 PT to August 23, 2020 23:59 PT. Users will not be able to view, upload or access Kaltura media in Blackboard Learn (myClass) or UFV Mediaspace instance, or on any location where media is embedded. Blackboard Learn (myClass) is not […]
RESOLVED: UFV Wide – Network Issues – August 03 2020
Monday, August 04 11:00 pm All systems are back online, this outage is now resolved. Monday, August 04 7:50 pm We are currently experiencing a wide-scale network outage affecting all UFV campuses. This outages is affecting all major systems including, but not limited to internet, email, telephone, file services, remote desktop connection and ufv.ca. The […]
Service Outage – Power Failure Abbotsford & Chilliwack Campus – July 27 2020
July 27, 2020 | 3:36pm What do I need to know? Abbotsford and Chilliwack campuses are currently experiencing a power outage that has caused a disruption to network services and remote desktop connections for those working remotely. IT Services is working with Facilities to resolve this issue and will keep you updated as the outage […]
UFV Employee Digital ID/Signature Now Available!
July 27, 2020 What do I need to know? Now that Adobe Acrobat Pro has been made available to UFV Employees, IT Services is providing all employees with a certificate-based Digital ID signature to facilitate secure electronic signing of PDF documents. What do I need to do? For those that have Adobe Acrobat Pro installed […]