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Known Issue – Employee Outlook & Webmail Disruption

September 16, 2020 What do I need to know? A recent upgrade to our email server has caused an issue for some UFV employees when attempting to connect to Outlook and Webmail.  IT Services is currently working to resolve this issue. What do I need to do? Employees that are unable to use Outlook on […]

REVISED: Update to Resolve Outlook Calendar Issues Planned

Wednesday, September 16th, 2020 Due to a connection issue following the below upgrade completed this morning, IT Services has reverted back to the original server settings.  Employees that are still encountering issues with Outlook on their UFV laptop/computer or mobile can reach out to the Service Desk for assistance.   Monday, September 14, 2020 IT […]

Welcome Back – IT Service Desk Student Appointments Now Available!

IT Services will have walk-in and appointment services available to students only at the IT Service Desk in Abbotsford G131 beginning September 14, 2020.  Walk-in service for general IT Service Desk support like password, wifi and remote learning delivery assistance will be handled by the QLess Join the Line system. No walk ins will be permitted without first joining the […]

IT Services: Known Issue – UFV Rogers Mobile Voice Call

What do I need to know? UFV Employees have reported service issues when attempting to complete a voice call on their UFV Rogers device.  Employees will receive a busy signal and/or message that their call can not be completed. What do I need to do? Employees are asked to change their cellular data option to […]

Zoom video conferencing for faculty, students and staff

September 2, 2020 What do I need to know? Zoom video conferencing is now available for UFV faculty and staff. Zoom is a secure video conferencing platform that allows participants to collaborate, share screens, and conduct group activities from nearly any device. UFV Zoom accounts are necessary for those who wish to host meetings. People […]

Self-serve password reset (SSPR) for faculty and staff

August 19, 2020 What do I need to know? In order to improve your UFV email security, UFV is implementing voluntary upgrades to our password protection process. These improvements will provide greater security and make it easier for you to independently create and reset your passwords without going through the IT Service desk. Details: Self-serve […]

RESOLVED: UFV Wide – Network Issues – August 03 2020

Monday, August 04 11:00 pm All systems are back online, this outage is now resolved. Monday, August 04  7:50 pm We are currently experiencing a wide-scale network outage affecting all UFV campuses.  This outages is affecting all major systems including, but not limited to internet, email, telephone, file services, remote desktop connection and ufv.ca.  The […]

UFV Employee Digital ID/Signature Now Available!

July 27, 2020 What do I need to know? Now that Adobe Acrobat Pro has been made available to UFV Employees, IT Services is providing all employees with a certificate-based Digital ID signature to facilitate secure electronic signing of PDF documents. What do I need to do? For those that have Adobe Acrobat Pro installed […]