What do I need to know? IT Services will be completing a required upgrade to E2E Achieve to enhance and optimize the service. The upgrade will result in E2E Achieve being unavailable during the outage window. When will this Occur? Thursday May 2nd, 2024, from 6:00am – 8:00am Who is impacted? All UFV employees who […]
New Service Management Tool for the Financial Services and Supply Chain Teams
The Financial Services and Supply Chain departments are pleased to announce that they will join other UFV departments in using TeamDynamix as their new service management tool for users to request common services. The departments will begin seamlessly transitioning services to TeamDynamix during the first two weeks of May. Benefits to the UFV Community UFV […]
Planned Systems Maintenance: Transact – All UFV Campuses April 26, 2024
What do I need to know? IT Services will be completing the yearly upgrade on Transact systems to ensure smooth and secure transactions when using student or employee ID cards as a form of payment. During the maintenance window, students will be unable to use their Student ID card to print on all UFV campuses. […]
Planned Systems Maintenance: Confluence – Thursday April 18, 2024
What do I need to know? IT Services will be completing a required upgrade to Confluence to enhance and optimize the service. The upgrade will result in Confluence being unavailable during the outage window. When will this Occur? Thursday April 18th, 2024 from 8:00am – 10:00am. Who is impacted? All UFV employees who use Confluence. […]
RESOLVED – Known Issue: Issues with Incoming External Calls
April 12, 2024 RESOLVED: All services have been restored. UPDATE: Telus has confirmed they are experiencing an outage and are working hard to restore services, an estimated time of resolution will be provided as soon as it becomes available. UFV Employees have reported issues with incoming calls from external (non-UFV) phone numbers to their softphone […]
RESOLVED Issue: Library.ufv.ca Certificate Issue
2:30pm All services are restored. We are experiencing a certificate issue with URL library.ufv.ca. This issue presents site visitors with a warning of site not secure. IT Services is looking into this issue.
MyGRADplan Outage – Sat. March 16 2024 – System Maintenance
IT Services will be performing required system maintenance to the MyGRADplan system, which will result in an outage beginning Saturday, March 16, 2024, from 7:00 am – 1:00 pm. All UFV students and employees will be unable to access MyGRADplan during this outage window. System maintenance of MyGRADplan is required now to support a future […]
Planned Systems Maintenance: Chilliwack Campus – March 7th, 2024
What do I need to know? As part of our wireless expansion at CEP, IT Services will be upgrading wireless access on Thursday March 7th which will result in a wireless service outage to the Chilliwack campus only. To minimize impact, IT Services will be conducting the upgrades during the scheduled maintenance window. When will this […]
Known Issue: Issues Making External Calls Using Softphone/Physical Phone
March 4, 2024 UFV employees have reported having issues making outbound calls to external (non-UFV) numbers using their softphone or physical desk phone, IT Services is working quickly to resolve this issue. Employees impacted are asked to use their mobile phone or email as an alternative mode of communication until the issue is resolved. Still […]
RESOLVED – Known Issue: Employee Network Drive/VPN Connection Issue – On Campus
February 21, 2024 UFV employees working on campus and connected to our Wi-Fi network, Eduroam, may experience issues accessing network drives, documents, and applications. IT Services is working quickly to resolve the connection issue. To manually resolve the issue when using Wi-Fi on campus: 1. Check your connection: Ensure you are connected to Eduroam by […]