UPDATE: Brightspace service has been restored and is operating normally. Thank you for your patience while we worked with the vendor to resolve this issue. ______________________________________________________________________________ Brightspace is currently experiencing performance issues, users are reporting many major functionalities are unavailable. Brightspace has identified this is a Canada wide outage. IT Services is actively working with […]
Resolved – Known Issue| E2E Achieve/Appointment Manager
Issue resolved at 11:05am Users of E2E Achieve have reported receiving an error message using the UFV Achieve administration portal at am.ufv.ca and are unable to log in. IT Services is actively working to resolve the issue as quickly as possible. We will provide updates as soon as more information becomes available or when the […]
Planned System Upgrade: Banner Outage – Thursday July 9, 2026
What do I need to know? IT Services will be completing a required upgrade to enhance and optimize the service. The upgrade will result in an outage to Banner, and Banner related services during the upgrade window, starting Thursday July 9, 2026, at 8:00PM. When will this Occur? Thursday, July 9th, 2026 from 8:00PM to […]
IT Services Telephony Review Survey
IT Services is reviewing UFV’s university-issued telephony services to better understand current usage and business needs as we plan for the future of communication services across the university. If you have been assigned a physical desk phone, a softphone, or both, please take a few minutes to complete our short survey by July 31, 2026. […]
Planned System Upgrade: AlwaysOn VPN (Remote Connection) – Wednesday June 24, 2026
What do I need to know? IT Services will be completing a required update to the AlwaysOn VPN service to enhance connectivity and resilience. This system upgrade may result in employees not being able to remotely connect to the UFV network using their UFV laptop, affecting access to on-premises services such as employee file shares. […]
Planned System Upgrade: Banner Outage – Thursday June 18, 2026
What do I need to know? IT Services will be completing a required upgrade to enhance and optimize the service. The upgrade will result in an outage to Banner, and Banner related services during the upgrade window, starting Thursday June 18, 2026, at 8:00PM. When will this Occur? Thursday, June 18th, 2026 from 8:00PM to […]
Add Money to Your Campus Card Anytime, Anywhere Starting June 15th
Starting June 15, 2026, adding money to your Campus Card will be faster and more convenient than ever. Students will be able to securely add funds online through a new digital payment option available on the UFV Campus Card website. This new feature offers: 24/7 access to load funds anytime No lineups and accessible on […]
Resolved – Known Issue | Phone Service Outage – Incoming Calls
The phone service outage was resolved at 11:45am. UFV is currently experiencing an outage affecting incoming calls to all UFV phone numbers. At this time, callers are unable to reach UFV extensions from outside the organization. There is no available workaround at the moment. IT Services is actively working with our service provider to investigate […]
Planned System Upgrade: UFV Phone System – Friday May 29, 2026
What do I need to know? IT Services will be completing a required Mitel upgrade which will result in the UFV phone system being unavailable Friday May 29th, 2026, at the Clearbrook, Hope and Mission campuses, during the upgrade window. When will this Occur? Friday, May 29th, 2026, from 8:00PM to 11:59PM Who is impacted? […]
Planned System Upgrade: myGRADplan – Thursday May 28, 2026
What do I need to know? IT Services will be completing a required upgrade of MyGRADplan to enhance and optimize the service. The upgrade will result in an outage beginning Thursday, May 28, 2026 at 7:00PM. When will this Occur? Thursday, May 28th, 2026 from 7:00PM to 11:00PM. Who is impacted? All UFV students and […]