Announcing Our Enhanced IT Services Client Portal

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We’re excited to introduce improvements to the UFV IT Services Client Portal, designed with accessibility and user-friendliness in mind. Key Accessibility Enhancements • Improved Colour Contrast: We’ve updated text and background colour combinations to meet recommended contrast ratios, enhancing readability for all users, especially those with visual impairments. • Accessible Focus State: Keyboard navigation is … Read more

Planned Systems Maintenance: AlwaysOn VPN (Remote Network Connection) – Thursday August 22, 2024

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What do I need to know? IT Services will be completing required maintenance to the AlwaysOn VPN service to mitigate security vulnerabilities. The system maintenance may result in employees not being able to remotely connect to the UFV network affecting access to on-premises services such as employee file shares. When will this Occur? Thursday August … Read more

Cyber Security Reminders

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On July 19th 2024, CrowdStrike, a cyber security company, issued a content update which crashed Microsoft Windows systems worldwide, including those at UFV. IT Services has been working quickly to resolve the issue on UFV devices. Following this event, threat actors have been attempting to capitalize on the crisis in many ways, including: • Sending … Read more

Planned Systems Maintenance: Degree Works (MyGRADPlan) Update – July 27th-28th, 2024

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What do I need to know?
IT Services will be completing a required upgrade to Degree Works (MyGRADPlan) to enhance and optimize the service. The upgrade will result in Degree Works being unavailable during the outage window.

When will this occur?
Saturday July 27th, 2024 at 6:00AM to Sunday July 28th at 10:00AM

Who is impacted?
All UFV employees and students who use Degree Works (MyGRADPlan)

Services impacted:

  • Degree Works (MyGRAD Plan)

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    • KNOWN ISSUE – “Blue Screen” Error – Employee & Student Computers

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    July 19 8:00am Following an outage reported on July 18th, UFV employees and students have reported workstation issues.  Employee computers showing a blue screen must be rebooted to resolve the issue.  If the blue screen persists, please contact the IT Service Desk https://itservicedesk.ufv.ca/ For employees working remotely, you may be asked to come on campus … Read more

    New Expense Management System for the Financial Services and Human Resources Teams

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    The Financial Services and Human Resources (HR) departments are excited to announce the transition to Chrome River as UFV’s new expense management system in mid-July, following a successful pilot launch. This achievement is a result of the dedicated efforts of the Project and Portfolio Management, Information Technology Services, Financial Services, and HR teams. Benefits to … Read more