The Surrey Fire Service introduced an Attendance Management Program (AMP) in 2003 to reduce employee absenteeism. The program outlines a procedure for managing unsatisfactory staff attendance, using a series of progressive steps that include letters, counseling and positive reinforcement. The first of its kind in the province, the program was a response to a gradual increase in absenteeism at Surrey Fire Service, which is one of British Columbia’s (BC) largest fire departments, with 17 fire halls and more than 364 firefighters.