Analyzing and acting on operational data can lead to major strides in the area of business improvement. Operational data is information that is tracked and provided from dispatch centres, mobile terminals, and databases – just to name a few. These real-time data streams coupled with the ability to properly ingest, process, and analyze the data, grants organizations the power of measurement to help achieve high performance and reduce inefficiencies. Nowhere is this more promising than in local government operations where smooth operation of its services is essential to the backbone of a healthy community.