Service | Support | Security
What do I need to know? IT Services will be completing a required migration upgrade to the UFV website server (ufv.ca). The upgrade will result in ufv.ca being unavailable Saturday March 7, 2026, during the maintenance window. Access to myUFV (myufv.ca) and myClass(myclass.ufv.ca) will be available by using the direct web addresses. When will this … Read more
What do I need to know? IT Services will be completing a required migration upgrade to our servers to enhance and optimize the service. The upgrade will result in an outage to Banner, and Banner related services on Saturday, March 7th, 2026, at 6:00PM during the upgrade window. When will this Occur? Saturday, March 7th, … Read more
UFV is streamlining how students, faculty, and staff access course information. The manually created web-based Timetable will be retired after Summer 2026, and Browse Classes will serve as the single, official source for timetable information starting Fall 2026. This is a positive step forward: Real-time accuracy: Browse Classes pulls live data directly from Banner, so … Read more
What do I need to know? IT Services will be completing a required migration upgrade to our servers to enhance and optimize the service. The upgrade will result in an outage to the MyGRADplan (DegreeWorks) server on Saturday February 21st, 2026, at 6:00PM during the upgrade window. When will this Occur? Saturday, February 21st, 2026, … Read more
PDF tools are everywhere online. Need to convert something to PDF, merge files, or split one? A quick search brings up dozens of websites promising free and instant results. But cybercriminals are increasingly using unsafe PDF websites and software to distribute malware, or to collect your sensitive information. Why free PDF tools are risky Malware: … Read more
What do I need to know? IT Services will be completing required a upgrade in Banner to fix tax calculation issues in the 2026 tax updates. The maintenance will result in Banner and Self Service Banner being unavailable today Tuesday, February 17th, during the maintenance window. When will this Occur? Tuesday, February 17th, 2026 from … Read more
What do I need to know? IT Services will be completing a required migration upgrade to our servers to enhance and optimize the service. The upgrade will result in an outage to Banner, and Banner related services on Saturday, February 14th, 2026, at 6:00PM during the upgrade window. After the migration is complete, users are … Read more
UFV is piloting a new AI powered chatbot called Fraser to help students and employees quickly find answers to common IT questions. Fraser can assist with: • Password and login issues • Wi Fi and device connectivity • Brightspace and learning technology support • How to contact IT Services or submit a ticket Designed to … Read more
What do I need to know? IT Services will be completing a required migration upgrade to our servers to enhance and optimize the service. The upgrade will result in a brief outage to Fileway, Confluence, and E2E Achieve, on Thursday February 5th, 2026, at 6:00AM during the upgrade window. After the migration is complete, users … Read more
IT Services and the vendor have resolved the issue. Due to a vendor issue, UFV students and faculty are experiencing trouble accessing Brightspace. IT Services is working quickly with the vendor to resolve the issue. Need more information? If you have any questions, please contact the IT Service Desk at itservicedesk.ufv.ca, email itservicedesk@ufv.ca, or call … Read more