Dr. Kirsten Robertson Receives ASAC 2018 Best Paper Award

An article by Dr. Kirsten Robertson, Associate Professor at the UFV School of Business, and Jane O’ Reilly from the Telfer School of Management were awarded Best Paper for the OB division at the 2018 ASAC Conference. This year’s conference occurred on May 27-29, at Ryerson University, Toronto.

The paper, titled “Negotiating the Challenge of an Uncivil Customer: Four Overarching Strategies”, examines the how employees respond to customer incivility and the ways in which those strategies can facilitate different results.