Service | Support | Security
UFV is piloting a new AI powered chatbot called Fraser to help students and employees quickly find answers to common IT questions. Fraser can assist with: • Password and login issues • Wi Fi and device connectivity • Brightspace and learning technology support • How to contact IT Services or submit a ticket Designed to … Read more
What do I need to know? IT Services will be completing a required migration upgrade to our servers to enhance and optimize the service. The upgrade will result in a brief outage to Fileway, Confluence, and E2E Achieve, on Thursday February 5th, 2026, at 6:00AM during the upgrade window. After the migration is complete, users … Read more
IT Services and the vendor have resolved the issue. Due to a vendor issue, UFV students and faculty are experiencing trouble accessing Brightspace. IT Services is working quickly with the vendor to resolve the issue. Need more information? If you have any questions, please contact the IT Service Desk at itservicedesk.ufv.ca, email itservicedesk@ufv.ca, or call … Read more
Due to a vendor issue, employees are currently unable to use a UFV physical phone or softphone to make outbound calls to phone numbers with a 604 or 778 area code. IT Services is working closely with the vendor to resolve this issue. Incoming calls to UFV phone numbers are not impacted. Need more information?If … Read more
What do I need to know? Kaltura Cloud will be completing a required upgrade to its software to enhance and optimize the service. The upgrade will result in an outage beginning Sunday, January 25th at 12:00AM (midnight). After the Upgrade: To ensure you are using the latest version of Kaltura for recording videos, please launch … Read more
IT Services would appreciate your support in reminding faculty of the simple steps to follow when leaving a classroom. These steps help reduce energy use and extend the life of classroom equipment. When class ends, faculty should please do the following: 1.Turn off the AV system • Press the Power Off button on the podium … Read more
What do I need to know? IT Services will be completing required a year end upgrade in Banner to apply 2026 tax updates. The maintenance will result in Banner and Self Service Banner being unavailable today Tuesday, January 6th, during the maintenance window. When will this Occur? Tuesday, January 6th, 2025 from 8:00PM to 11:59PM … Read more
What do I need to know? IT Services will be completing a required urgent upgrade to Confluence (share.ufv.ca) resulting in Confluence being unavailable today, Thursday, December 11th, during the upgrade window. When will this Occur? Thursday, December 11, 2025 from PM 10:00AM to 2:00PM Who is impacted? Confluence users only Services Impacted: • Confluence (share.ufv.ca) … Read more
What do I need to know? IT Services will be completing required a year end upgrade in Banner to enhance and optimize the service. The maintenance will result in Banner and Self Service Banner being unavailable Tuesday, December 9th, during the maintenance window. When will this Occur? Tuesday, December 9th, 2025 from 8:00PM to 11:59PM … Read more
What do I need to know? IT Services will be completing a required upgrade of MyGRADplan to enhance and optimize the service. The upgrade will result in an outage beginning Thursday, December 11th, 2025 at 4:00PM. When will this Occur? Thursday, December 11th, 2025 from 4:00PM to Sunday, December 14th, 2025 at 11:00PM. Who is … Read more