Service | Support | Security
What do I need to know? IT Services will be completing a required system upgrade that will cause a brief outage to network services to Mission, Clearbrook, Areospace and Hope Campuses. When will this occur? Wednesday, May 15th 2024 between 11:00pm – 11:45pm Who is impacted? All users located on the Mission, Clearbrook, Areospace, and … Read more
Effective May 31st, the interactive Course finder link found on UFV’s Registration page, will be removed. This transition marks a significant step forward in improving our registration processes and enhancing the student experience. The “Browse Classes” button (available now) will be used for all course browsing and registration needs. This new platform offers easy course … Read more
May 6th 9:35am Zoom users have reported receiving an update error at the time of log in when using the Zoom app. Zoom users can join meetings through their web browser by clicking the link “Join from Your Browser” as seen in the image below or use Teams as an alternative. ITS is working quickly … Read more
RESOLVED: All services have been restored. UFV employees have reported issues with Eduroam, wired connections, and phone systems in Building S at the Chilliwack (CEP) campus. IT Services is investigating and working quickly to resolve the issue.
What do I need to know? IT Services will be completing a required upgrade to E2E Achieve to enhance and optimize the service. The upgrade will result in E2E Achieve being unavailable during the outage window. When will this Occur? Thursday May 9nd, 2024, from 6:00am – 8:00am Who is impacted? All UFV employees who … Read more
The Financial Services and Supply Chain departments are pleased to announce that they will join other UFV departments in using TeamDynamix as their new service management tool for users to request common services. The departments will begin seamlessly transitioning services to TeamDynamix during the first two weeks of May. Benefits to the UFV Community UFV … Read more
What do I need to know? IT Services will be completing the yearly upgrade on Transact systems to ensure smooth and secure transactions when using student or employee ID cards as a form of payment. During the maintenance window, students will be unable to use their Student ID card to print on all UFV campuses. … Read more
What do I need to know? IT Services will be completing a required upgrade to Confluence to enhance and optimize the service. The upgrade will result in Confluence being unavailable during the outage window. When will this Occur? Thursday April 18th, 2024 from 8:00am – 10:00am. Who is impacted? All UFV employees who use Confluence. … Read more
April 12, 2024 RESOLVED: All services have been restored. UPDATE: Telus has confirmed they are experiencing an outage and are working hard to restore services, an estimated time of resolution will be provided as soon as it becomes available. UFV Employees have reported issues with incoming calls from external (non-UFV) phone numbers to their softphone … Read more
2:30pm All services are restored. We are experiencing a certificate issue with URL library.ufv.ca. This issue presents site visitors with a warning of site not secure. IT Services is looking into this issue.