the eHelp Desk system (ehelpdesk.ufv.ca) will upgraded to the latest version on Sun, Oct 27. The system will be unavailable from 8-10 am on that day.
http://blogs.ufv.ca/itservices/2013/10/ehelp-desk-upgrade/
For more information, contact Web Applications team lead Robyn Harcott at robyn.harcott@ufv.ca