Service | Support | Security
Due to a vendor issue, employees are currently unable to use a UFV physical phone or softphone to make outbound calls to phone numbers with a 604 or 778 area code. IT Services is working closely with the vendor to resolve this issue. Incoming calls to UFV phone numbers are not impacted. Need more information?If … Read more
What do I need to know? Kaltura Cloud will be completing a required upgrade to its software to enhance and optimize the service. The upgrade will result in an outage beginning Sunday, January 25th at 12:00AM (midnight). After the Upgrade: To ensure you are using the latest version of Kaltura for recording videos, please launch … Read more
IT Services would appreciate your support in reminding faculty of the simple steps to follow when leaving a classroom. These steps help reduce energy use and extend the life of classroom equipment. When class ends, faculty should please do the following: 1.Turn off the AV system • Press the Power Off button on the podium … Read more
What do I need to know? IT Services will be completing required a year end upgrade in Banner to apply 2026 tax updates. The maintenance will result in Banner and Self Service Banner being unavailable today Tuesday, January 6th, during the maintenance window. When will this Occur? Tuesday, January 6th, 2025 from 8:00PM to 11:59PM … Read more
The holiday season is upon us, and many of you might receive new device. Whether it’s a new smartphone, tablet, or laptop, it’s essential to make sure your MFA methods are up to date, and to secure your new device so it’s ready to use. Step 1: Ensure your MFA methods are up to date … Read more
What do I need to know? IT Services will be completing a required urgent upgrade to Confluence (share.ufv.ca) resulting in Confluence being unavailable today, Thursday, December 11th, during the upgrade window. When will this Occur? Thursday, December 11, 2025 from PM 10:00AM to 2:00PM Who is impacted? Confluence users only Services Impacted: • Confluence (share.ufv.ca) … Read more
What do I need to know? IT Services will be completing required a year end upgrade in Banner to enhance and optimize the service. The maintenance will result in Banner and Self Service Banner being unavailable Tuesday, December 9th, during the maintenance window. When will this Occur? Tuesday, December 9th, 2025 from 8:00PM to 11:59PM … Read more
What do I need to know? IT Services will be completing a required upgrade of MyGRADplan to enhance and optimize the service. The upgrade will result in an outage beginning Thursday, December 11th, 2025 at 4:00PM. When will this Occur? Thursday, December 11th, 2025 from 4:00PM to Sunday, December 14th, 2025 at 11:00PM. Who is … Read more
Big upgrade alert! The myUFV dashboard just got a fresh new look, and it’s all about making your student life easier (and way less stressful). What’s New? Sharp, Modern Design A clean, simple layout that gets you where you need to go quickly and easily. Make It Yours Add the cards you care about most: … Read more
Cybercriminals love one thing above all else: getting you to click a button that gives them access to your account or device. A ClickFix attack is a modern version of social engineering that exploits your instinct to fix problems quickly. It starts by tricking you into clicking a button that’s framed as a “verify, “fix,” … Read more