New service management tool for the Marketing Web Team

UFV’s Marketing department is pleased to announce that its web team has joined IT Services and Safety and Security in using TeamDynamix as their new service management tool for users to request web services, report issues, and sign up for web training.

TeamDynamix (TDX) is an enterprise service management system that manages tickets, knowledge base articles, assets, and project management from one portal.

Benefits to the UFV Community

UFV employees will now have an enhanced user experience, seamless submission of many common services, and full visibility into the status and history of their submitted tickets. The new ticketing system replaces disparate tools that were used to manage requests and streamlines the team’s business processes via automation and enhanced reporting.

The implementation of the new ticketing system will greatly improve our ability to serve the UFV community. We are excited to join other departments in implementing TeamDynamix and working towards a shared end user experience for service delivery across UFV.

To access and submit web service requests using the new system, please visit

For any questions, contact the Marketing web team at