Have you ever been locked out of your UFV student account because your phone broke, you got a new device, or your MFA app just decided to betray you? We know it can be frustrating. That’s why we launched a new MFA Reset Portal for current students, so you can get back into your account faster, without waiting.
Try the new MFA reset portal: go to https://id.ufv.ca/mfa_reset
For more information or for assistance, see the knowledge base: MFA Self-Service Reset
Tips
- Register a minimum of two MFA methods so you always have a backup (e.g. app code + a passkey)
- If using the Authenticator App, enable cloud backup for iOS or cloud backup for Android so that you can restore your accounts if something happens to your device
- Need to reset your password, too? Go to http://password.ufv.ca
- Review the guidance on creating a passphrase and using a password manager
- If you get stuck, UFV’s IT Service Desk is here to help: contact the service desk.
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