Now available through Routledge publishing, Professional Communication: Influencing, Engaging, and Transforming takes on “multifaceted, and dynamic” trends in today’s global and digital contexts. Two of our School of Communication colleagues are proud to be a part of this reader, featuring pieces that cross a broad range of communication topics, with case studies from around the globe.
Issues, Risks and Crisis Communication in the Age of ‘Permacrisis’ is the contribution of Associate Professor, Dr. Mai Anh Doán exploring major concepts in the field of public relations as they relate to emergencies or unexpected events that could harm an organization’s reputation or operations. Her focus is on response to
technological advancements and global challenges in the age of social media and artificial intelligence.
Want to know the meaning of ‘permacrisis?’ This is the place to look. If you are, or are planning to be, part of a local, national, or international organization, this concept will be important in your work. Dr. Doán uses two Canadian case studies to demonstrate relevant issues and analyze the organizational responses.
Doán also offers guiding questions to help think through past or projected organizational crisis issues and strategies, while giving consideration to the ethical implications of tools such as AI.
Emeritus Professor Dr. Marcella LaFever’s contribution explores her longtime passion for the topic of Intercultural Communication Comp
etence in Teams using a case study in the development of a Community Forest in rural British Columbia. This chapter offers a detailed description of the diversity of the eleven member team along with an explanation of the intercultural issues using Dr. LaFever’s 9P planning model and three grounding principles for intercultural teamwork.
The reader will also appreciate LaFever’s ‘tips for success’ centred around communication attitudes, structures and behaviors. Three questions at the close of the piece assist the learner to think through their own past, current, or future intercultural teamwork experiences.