The Facilities Management team is pleased to announce that they will join other UFV departments in implementing TeamDynamix (TDX) as their new service management tool for users to request common facilities services. The department will begin transitioning services to TeamDynamix during the week of Nov 25.
TDX is an enterprise service management system that manages tickets/work requests, knowledge base articles, and assets from one application.
UFV employees will benefit from an enhanced user experience, a seamless submission process for many common services, and full visibility into the status and history of their submitted tickets/work requests. The new ticketing system replaces disparate tools previously used to manage requests and streamlines the team’s business processes through automation and enhanced reporting.
The implementation of the new ticketing system will significantly improve our ability to serve the UFV community, creating a consistent end-user experience for service delivery across UFV.
For any questions, contact the Facilities Service Desk at facilitiesservicedesk@ufv.ca.
12/07/2024