Participate in academic research about the customer service industry!
You are invited to participate in a research project about your experiences working in customer service.
Who is invited to participate?
Anyone who is currently working in a part-time or full-time customer service job in any organization.
What is required?
You will participate in a 60- to 90-minute online interview. The interview will be scheduled at a time that is convenient for you.
Why should you participate? You will have the chance to share what it is like doing your job — the good and the bad. The information you share will be used to provide service organizations with advice about how to design better customer service jobs for people like you. You will receive a $8 Starbucks or Tim Hortons gift card as a token of appreciation for your time.
Contact the primary investigator, Professor Kirsten Robertson of the UFV School of Business at Kirsten.Robertson@ufv.ca to find out more about the study or to schedule an online interview.
For more information, contact Kirsten Robertson at Kirsten.Robertson@ufv.ca
10/31/2021