Organizations have a compelling need to develop excellent customer service that will differentiate one organization from another. Your ability to develop superior customer service skills and excellent relationships is an important element in ensuring success in the workplace.
This workshop will provide you with the essential skills for building collaborative internal and external client relationships. You will learn to use a client care model that will serve as a guide for those necessary and crucial conversations with your clients. Skills rehearsals will build your confidence and enhance your ability to handle all types of customers appropriately, including challenging customers.
Results You Can Expect:
– Develop collaborative internal relationships.
– Hold more effective customer conversations.
– Respond effectively to customer problems.
– Build confidence to hold tough conversations.
Thurs, Jan 20
9 am-12:30 pm
Abby A203B
Facilitators: Glen Sollors, Kwela Leadership Group
Register: https://www.eventbrite.com/e/exceptional-customer-service-tickets-218053522957
For more information, contact Debra Fehr at debra.fehr@ufv.ca
01/19/2022