In order to communicate effectively, individuals have to master the techniques of effective listening and self-expression. These skills involve verbal and non-verbal behaviours as well as the ability to speak with persuasion and confidence. This session will look at both of these essential sides of the communication equation. It will address key communication elements such as active listening and show participants how to present messages in a way that is more compatible with the receiver’s style.
Learning Objectives:
At the end of this session, you will be able to:
- Understand the three major communication styles
- Develop techniques to communication assertively
- Speak effective when conversing about conflict
- Recognize the barriers that can get in the way of listening.
Tues, Nov 4
1–2 pm
Abby D139
Facilitator: Cheryl Vincoff, Shepell∙fgi
Audience: All employees
Register: To sign up or for more information, contact Brittany Grewal: Brittany.Grewal@ufv.ca or local 4439
http://www.ufv.ca/hr/learning–development/
For more information, contact Brittany Grewal at brittany.grewal@ufv.ca
11/05/2014