Update: Nov. 8. myUFV and student email coming back online

UFV student email and partial functionality of myUFV for faculty, staff, and students will be brought back online today, Wednesday, Nov. 8. If you have not yet changed your password, please do so immediately as this could affect your ability to access the myUFV site and, if you’re a student, to register for Winter courses. You can learn more about the process on our FAQ page.

Please note: there will be a backlog of messages held in email queue that will be delivered over a number of hours. If you see a suspicious email dated Oct. 30 please delete it.

As always, please be diligent when opening emails. Any message asking for your username and password, or emails containing links to websites that require you to enter your username and password, are considered suspicious.

Tax forms and financial aid sections of the myUFV portal will continue to be suspended as we bring systems up in a phased approach.

Thank you for understanding and for your patience over this challenging period. UFV will continue to work to make our systems secure – we take the responsibility of protecting your information and privacy very seriously.

Update: Nov. 8 – FAQ – Information security issue

FAQ – Privacy Concerns and Considerations


These FAQs have been updated to reflect student email and myUFV partial functionality coming back online. Earlier FAQs are located below these newer items.

In order to access the myUFV web portal you will need to change your password/PIN.

How-To: Change Your Password/ PIN

In this system the term Password is synonymous with PIN.

Step 1: Go to myUFV:

You can do that here: https://www.ufv.ca or here: https://my.ufv.ca,

Step 2: Log in with your current username (student number or employee number) and your current 6-digit PIN/Password as below.

Step 3: In the top left area click the link which says Change Your Password Here. Follow the process to reset your Password/ PIN following the new, more stringent requirements.

To learn more about what makes a strong password, please visit this page. 

Troubleshooting:

Locked Accounts:

If you have already reset your password and you receive a message that your account is locked (see screenshot below) please wait five minutes and your account will unlock.

If your account appears locked and you have not reset your password, please contact the IT Service Desk – at 604-864-4610, or email itservicedesk@ufv.ca.

You may need to visit a location in person, or if this is not possible, you may have to follow a remote process. Please contact the IT Service Desk – at 604-864-4610, or email itservicedesk@ufv.ca.

Who does this breach affect?

At this point we know this breach affects a small group of students.

People who have been affected by this unauthorized access have been contacted and have been briefed on the details of this situation.

Has my personal information been accessed?

If you have not been contacted, at this time there is no indication that any other students’ information has been improperly accessed or misused; however UFV is treating the possibility of unauthorized access to personal information very seriously.

What data was compromised?

At this time we understand the data accessed includes the following personal information used for UFV registration and program purposes:

  • Name
  • Email address and phone number, and physical address
  • Grade point average
  • One instance of very limited financial information being compromised

Was any financial data compromised?

At this time we have only one instance where very limited financial information was disclosed.

What do I need to do because of this breach?

Although we have contacted the limited number of people impacted, if you believe any of your personal email has been disclosed without permission please contact us at the IT Service Desk at 604-864-4610.

We have no further evidence to suggest that at this time any more students are affected, but you should be aware of safety and precautions that can be taken to protect your identity.

To change your PIN, contact IT Service Desk at 604-864-4610 or visit the OReg office.

A complete student technology guide is also online.

UFV IT has provided some tips on password selection for your accounts here.

If you require assistance with your password change please contact the UFV IT Service Desk at (604) 864-4610 or email itservicedesk@ufv.ca.

What should I do if I think my information is being used by someone else?

If you have reason to believe that your personal information has been compromised or used inappropriately, or if you think that someone has recently tried to use your personal information, you should contact the police immediately.

Am I vulnerable to identity theft because of this breach?

You should always be aware of safety and precautionary measures regarding keeping your identity secure. There are many web resources for this, the RCMP has published information and the Office of the Information and Privacy Commissioner for BC offers resources and important information on this topic.

What specific action is being taken to help those who might be affected mitigate the

risk of lost personal data?

We have conducted an investigation and taken immediate steps to mitigate the risk of personal information being compromised. UFV continues to work with the Office of the Information and Privacy Commissioner for British Columbia to ensure privacy standards are upheld and our entire infrastructure, including all of our servers is undergoing an investigation.

We sincerely regret and apologize for this incident. Please be assured we are taking immediate steps to address it and are reviewing our physical, technical and administrative information security processes and implementing further preventative measures and safeguards.

What has been done to inform people?

Student services has contacted the limited number of people impacted. UFV has sent a precautionary email to all students and staff informing them of this breach and steps to take to protect their data.

What was the nature of the unauthorized access?

To date, our analysis indicates that the small group of students impacted had their information sent to other students.

What if I think someone has tried to use my information to obtain credit?

If you are concerned your information is at risk, we recommend you contact the following organizations and advise them that your personal information may have been compromised:

Equifax

TransUnion

How can I arrange to have my accounts monitored for unusual activity?

UFV recommends that you contact the major credit bureaus Equifax Canada Inc. and

TransUnion of Canada Inc., to alert them that there may be a breach of your personal information. Ask them to put a fraud alert on your credit file to alert users of their databases that your personal information may have been compromised.

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