Intake and Referral:

• Oversees the intake process, including providing assessments with clients to determine appropriate fit for program.
• Manages clients on wait list. Meeting with clients in follow-up sessions prior to group for continual assessment.
• Liaises with service providers and referring agencies to manage referral process.

Outreach Support:

• Provides assessment, intervention, care planning assistance, and support for program participants.
• Aids program participants in identifying, understanding and addressing personal/family problems, and in establishing and achieving SMART goals.

Qualifications:

Education, Training and Experience:

• Bachelor’s Degree in Social Work or a related field.
• Minimum of one (1) year’s previous work in a similar environment required.
• Direct program delivery experience in the community social services sector with a demonstrated working knowledge of community-based programs and related provincial and community support systems preferred.
• Valid Driver’s License and reliable vehicle with appropriate insurance.

Job Skills and Abilities:

• Must possess knowledge of human development, group dynamics, family dynamics, and attachment theories, and demonstrated ability to work with children and families.
• Must possess knowledge of interventions involving issues of attachment and attachment disorder.
• Must possess knowledge of interventions involving issues of trauma.
• Must possess well developed interpersonal, oral and written communication skills, good organization skills, and general management skills.
• Must be proficient in facilitation skills, temperamentally and emotionally capable of empowering the client family.
• Must be able to work effectively and collaboratively with other program staff, therapists, social workers and other related staff.

Additional Information:

• This position requires the ability to function both independently and within a small team. Managing emergency situations is an ongoing expectation of this position. Individual one-on-one outreach.
• Support provided by this position may require work outside normal office hours and in client’s homes, in the community, or at care team functions.

Key Duties and Responsibilities:

1. Works as a frontline deliverer of services and group facilitation.
2. Provides emotional support, guidance, and problem-solving, to clients to address issues related to family functioning in an individual setting using techniques such as active listening and conflict resolutions, to resolve the identified problems, needs and risks.
3. Performs assessments by gathering information based on strengths and need assessment form and observations in collaboration with the client and the referring agency.
4. Conducts basic support services with clients and participates in the implementation of the service plan as agreed upon with the client and the referring agency. Evaluates performance and progress in collaboration with clients to report to referring agency.
5. Recommends referral and placement of client to appropriate programs; problem solves and redirects family members toward appropriate and beneficial use of their personal resources, community resources and support networks.
6. Delivers outreach support and advocacy to families as needed. May provide follow-up support to family upon leaving the program. May accompany clients to appointments.
7. Within confidentiality guidelines, communicates and consults with social workers, case managers, therapists, school personnel, mental health, primary and foster caregivers and other workers with regard to the families’ progress and care plan goals, in order to facilitate a supportive unified approach to the family.
8. Reports to and discusses care planning and program concerns with the Director. Meet and collaborate regularly with Family Education, Family Services and Therapy Coordinators to provide updates and collaborate.
9. Participates in staff development, team meetings/debriefings and administrative meetings as scheduled.
10. Maintains accurate program and client records and reports. Ensures that all required documentation is completed by required deadlines and observes policies of confidentiality.
11. Ensures that program standards, guidelines and policies of the organization are maintained.
12. Performs other duties as may be assigned.

General:

• Wage rate as per BCGEU Collective Agreement, Family Support Worker, Grid Level 12 – $29.17 per hour plus health and dental benefits.
• This position requires Union membership.
• This position is open to all persons.
• This position requires successful completion of a criminal record check.
• This position reports to the Family Services Coordinator