Community Case Manager, Provincial Women
Temporary, grant-funded position starting September 2024 until March 31, 2027. This
position will not be renewed past March 31, 2027.
Reporting to: Team Lead
Union: HSA Chapter – #849, Health Sciences Professionals
Grid: Grid 12
Benchmark: Social Worker I
Pay: $42.27-52.81/hour; rates exclusively for health sciences professionals registered with the BC College of Social Workers (Per the terms of the collective agreement, this rate will be 10% less ($38.04) for employees who are Qualified Not Registered (QNR) rate. On registration (if completed), employees will receive a retroactive wage adjustment of 10% to the date of registration for up to six months prior to registration.)
Location: Hybrid – must work within British Columbia
• May deliver services at Ribbon’s office location (1101 Seymour St.) or in another confidential location
• Services must be available to clients through a mix of in-person, phone, and virtual services
• Work may include occasional travel throughout the province; typically less than once per month; travel costs covered by Ribbon within the terms of the collective agreement
Hours: 16 hours/week (0.42 FTE), Wednesday 8:30-5:00pm and one additional day Monday – Thursday
Position Summary
This position works closely with a Peer Navigator to provide case management supports to newcomer women living with HIV and their families across what is colonially called British Columbia.
Within the context of Ribbon Community’s values and purpose, the Case Manager supports and empowers people impacted by HIV and HIV stigma who are living with HIV, as well as their partners and/or families as needed. The Case Manager will work in close collaboration with a variety of external partners including health authorities, clinical services, and other HIV service providers. The Case Manager will work towards clients’ goals, offering
assistance navigating regional, provincial, and federal supports (e.g. Old Age Security Pension, disability assistance) care coordination, and referrals to maximize health and wellness, including mental, cultural, sexual, and social wellness, and clinical outcomes related to HIV.
The Case Manager will provide services by phone, in-person, and on occasion, virtually, through appointments, drop-in, and outreach, and works with other Case Managers at Ribbon to share client care.
The Community Case Manager work with people of all identities who are living with HIV, including:
• Indigenous people (Status and non Status)
• Underhoused and unhoused people
• People experiencing substance use disorder and/or in recovery
• Two-Spirit, queer, and trans communities
• People with a range of mental health needs and experiences, including psychosis
• Seniors
• Immigrant, refugee, and newcomer communities
Duties
In accordance with their discipline, scope of practice, and Ribbon’s purpose, values, strategic plan, policies, and standards of practice, Case Manager’s duties focus on assisting people living with HIV to achieve stabilized and sustained health, and to improve quality of life by:
1. Consulting with the supervisor and/or management on client and program issues and directions
2. Active listening to understand clients’ strengths and needs
3. Providing services on a drop-in and appointments basis, in-person and via phone and on occasion, virtually
4. Assessing clients through a standardized process to address health status, financial issues, legal issues, housing status, transportation, social support, food security, mental health, and substance use, and if applicable, HIV-specific needs related to care and/or prevention
5. Prioritizing client needs within the context of practice tools such as acuity scales
6. Developing, revising, and implementing client-led plans and goals
7. Working with clients to work towards their goals through strategies including:
a. Connection to Peer Navigators, Friends of May and other internal and external relevant social supports
b. Accurate, up-to-date, stigma-free information within scope of practice
c. Navigation of health and social systems including advocacy on behalf of clients to address barriers
d. Strong knowledge of eligibility criteria, application processes and appeals procedures for government and community programs/services
e. Referring clients to other teams, resources and supports when required
f. Proactively connecting clients to government benefits and/or other programs (e.g. First Nations Health Benefits, GIS, MSP)
g. Providing appropriate referrals, including peer support, transition and discharge planning
h. Support attendance at relevant appointments, including supporting transportation planning, reminders, and on occasion, accompaniment
8. Networking and collaborating with coworkers and other service providers to ensure clients have full access to required services
9. Maintaining current knowledge of HIV including GIPA/MEPA (Greater Involvement of People Living with HIV/Meaningful Engagement of People Living with HIV) harm reduction, prevention, antiretrovirals, resources, services, and population-specific approaches
10. Keeping appropriate documentation and up-to-date charts that document client interactions and services as required for continuity of client care, case files, and program management
11. Enacting GIPA/MEPA, sex-positive, harm reduction, and anti-oppressive approaches in working with clients
12. Participating in special projects to strengthen and develop the case management program as assigned;
13. Collecting and completing program reporting data and indicators as required, including compiling quantitative and qualitative statistics related to client and/or program services;
14. As directed by the leadership team, participating on internal and external committees relevant to program services;
15. Participating in training and professional development
16. Attending case conferences, supervision meetings, and all staff meetings called by the Executive Director and/or their designate when scheduled during regular working hours
17. Complying with policies and procedures of the Society
18. Performing other related duties as required
Qualifications
Education and Experience
• Completion of a Bachelor’s degree in Social Work
o Degrees in Allied Health disciplines (e.g. clinical psychology, psychiatric nursing) may be considered
o Preference for candidates who are registered with a College
• Training related to cultural safety and competency specific to communities most impacted by HIV (including Indigenous people, queer and trans communities, sex work, people who use [currently illicit] drugs)
• Experience with HIV-specific support in a community or clinical setting
• Two years’ experience in support work and/or case management
• Direct experience working with people and/or communities living with HIV, including 2S/LGBTQ+ people, refugees, immigrants, people who use substances, and AfroCanadian and Black people
• Direct experience working in harm reduction
• Direct experience navigating government systems and community resources relevant to people living with HIV
Skills and Abilities:
• Capability to navigate government systems and community resources
• Strong literacy with computers, software, and voicemail
o Microsoft Office/365 environment
o Experience with case management software, e.g. Penelope, is an asset
• Demonstrated ability to communicate effectively in English (verbal and written)
o Additional languages considered an asset
• Capability to analyze and resolve problems, including seeking appropriate guidance
• Leadership skills
• Capability to work independently and in cooperation with others
• Capability to plan, organize, and prioritize
• Capability to work in a high demand work environment
• Capability to establish and maintain rapport
• Cultural responsiveness and humility in working with communities most impacted by HIV
• Knowledge of HIV/AIDS, STIs, and related social, political, and care issues and their impact on the community
• Physical ability to carry out the duties of the position: computer/office work
To Apply:
People who are part of the communities we support and empower – people living with HIV and their families, as well as people who navigate HIV stigma – are encouraged to apply.
Please submit a cover letter and resume by email to hiring@RibbonCommunity.org
Interviews:
Applicants will be interviewed by a panel including people living with HIV and people from the communities Ribbon Community supports and empowers.
Candidates will have the opportunity to review question in advance of the interview.
Please let us know about any access needs you would like us to know about and support through this hiring process.