Job Opportunity Chilliwack Community Services

Employment Case Manager

35 Hours – Temporary Position

June 12, 2017 – August 12, 2017 with potential extension

Position Summary:

Develops and implements Case Management activities in the WorkBC Employment Center in accordance with Provincial Government Policy. Completes administrative tasks using the Provincial Government Integrated Case Management system (ICM).

** Due to the temporary nature of this position all applicants must have experience working in ICM.


Education, Training and Experience:

  • Diploma in a related human / social service field; and Career Development Practitioner Certificate.
  • Experience with ICM (for this 8 week position)
  • Two (2) years recent related experience or an equivalent combination of education, training and experience.

Job Skills & Abilities

  • Plans, develops, and implements the Employment Services Centre program and services that align with Provincial Government Policy in consultation with the Program Director.
  • Maintain client service and records in accordance with Provincial Government Policy and Agency Policy.
  • Completes an in-depth needs assessment and various skills assessments to determine to clients employment skills, job readiness, social skills, life skills, and daily living skills.
  • Create a comprehensive action plan with client.
  • Completes various training, wage subsidy, self-employment and other required packages based on client action plan in accordance with Provincial Government Policy
  • Connect with, monitor and consult with other service providers: Self- employment, Amber Education (training) etc.; and including the Ministry of Social Development and Social Innovation. Monitor client progress while in other interventions such as training programs, self-employment programs and completing all necessary follow up and documentation required.
  • Provides direction, guidance, and case conferencing to with other service providers and community employers
  • Input and maintain client information in various databases including the Provincial Integrated Case Management Database.
  • Maintains the various Employment Services Centre’s related records and statistics and produces reports as required.
  • Develop and prepares instructional objectives, lesson plans, teaching aids and materials for 1-1 or group workshops, which conform to the program curriculum
  • Teaches skills and/or knowledge to clients in a 1-1 or classroom setting.
  • Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
  • Liaises with community service providers, community employers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization of program in external events.
  • Monitors client expenditures and maintains financial records in accordance with established procedures and Provincial Government Policy.


  • Wage Rates as per the Collective Agreement – Grid 14
  • Wage $22.93 per hour
  • This position requires union membership.
  • This position requires a successful completion of a criminal record check.
  • This position reports to the WorkBC Program Coordinator

Please mention the name of the job position you are applying for in your cover letter. NO phone calls please. Only short-listed applicants will be contacted. Please submit cover letter and resume to:

Matt Lutz, HR Coordinator

Chilliwack Community Services

45938 Wellington Avenue

Chilliwack, BC V2P 2C7

Fax: 604 792-6575 Email:

Closing Date: 12 noon – May 17, 2017