{"id":2697,"date":"2024-02-21T14:09:33","date_gmt":"2024-02-21T22:09:33","guid":{"rendered":"https:\/\/blogs.ufv.ca\/itservices\/?p=2697"},"modified":"2024-03-04T15:01:10","modified_gmt":"2024-03-04T23:01:10","slug":"known-issue-employee-network-drive-vpn-connection-issue-on-campus","status":"publish","type":"post","link":"https:\/\/blogs.ufv.ca\/itservices\/2024\/02\/known-issue-employee-network-drive-vpn-connection-issue-on-campus\/","title":{"rendered":"RESOLVED &#8211; Known Issue:  Employee Network Drive\/VPN Connection Issue &#8211; On Campus"},"content":{"rendered":"<p><strong>February 21, 2024<\/strong><\/p>\n<p>UFV employees working on campus and connected to our Wi-Fi network, Eduroam, may experience issues accessing network drives, documents, and applications.\u00a0 IT Services is working quickly to resolve the connection issue.<\/p>\n<p><strong>To manually resolve the issue when using Wi-Fi on campus:<\/strong><br \/>\n1. Check your connection:\u00a0 Ensure you are connected to Eduroam by selecting the Wi-Fi symbol in the bottom right system tray. &gt;&gt; <a href=\"https:\/\/itservicedesk.ufv.ca\/TDClient\/52\/ITServicesPortal\/KB\/ArticleDet?ID=513\">Learn how to connect to Wi-Fi<\/a><br \/>\n2. Check your VPN:\u00a0 If your VPN is not connected, select VPN and select Connect to manually connect. &gt;&gt; <a href=\"https:\/\/itservicedesk.ufv.ca\/TDClient\/52\/ITServicesPortal\/KB\/ArticleDet?ID=2693\">Learn more about VPN Connection<\/a><\/p>\n<p><strong>Windows 10 Sample<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2702\" src=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam-300x158.jpg\" alt=\"\" width=\"300\" height=\"158\" srcset=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam-300x158.jpg 300w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam-150x79.jpg 150w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam-200x105.jpg 200w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroam.jpg 317w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><a href=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2701\" src=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn-227x300.jpg\" alt=\"\" width=\"227\" height=\"300\" srcset=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn-227x300.jpg 227w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn-113x150.jpg 113w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn-151x200.jpg 151w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/win10vpn.jpg 318w\" sizes=\"auto, (max-width: 227px) 100vw, 227px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Windows 11 Sample<br \/>\n<a href=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2700\" src=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1-236x300.jpg\" alt=\"\" width=\"236\" height=\"300\" srcset=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1-236x300.jpg 236w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1-118x150.jpg 118w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1-157x200.jpg 157w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/eduroamconnect-1.jpg 444w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/a><a href=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-2698\" src=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected-237x300.jpg\" alt=\"\" width=\"237\" height=\"300\" srcset=\"https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected-237x300.jpg 237w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected-118x150.jpg 118w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected-158x200.jpg 158w, https:\/\/blogs.ufv.ca\/itservices\/files\/2024\/02\/connected.jpg 452w\" sizes=\"auto, (max-width: 237px) 100vw, 237px\" \/><\/a><br \/>\n<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Still need more info?<\/strong><\/p>\n<p>If you have any questions, please contact the IT Service Desk at\u00a0<a href=\"https:\/\/itservicedesk.ufv.ca\/TDClient\/52\/ITServicesPortal\/Home\/\">itservicedesk.ufv.ca<\/a>, email\u00a0<a href=\"mailto:itservicedesk@ufv.ca\">itservicedesk@ufv.ca<\/a>\u00a0or call us on local 4610 or 604-864-4610.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>February 21, 2024 UFV employees working on campus and connected to our Wi-Fi network, Eduroam, may experience issues accessing network drives, documents, and applications.\u00a0 IT Services is working quickly to resolve the connection issue. To manually resolve the issue when using Wi-Fi on campus: 1. Check your connection:\u00a0 Ensure you are connected to Eduroam by [&hellip;]<\/p>\n","protected":false},"author":203,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-2697","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6AzwP-Hv","_links":{"self":[{"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/posts\/2697","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/users\/203"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/comments?post=2697"}],"version-history":[{"count":4,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/posts\/2697\/revisions"}],"predecessor-version":[{"id":2713,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/posts\/2697\/revisions\/2713"}],"wp:attachment":[{"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/media?parent=2697"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/categories?post=2697"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/itservices\/wp-json\/wp\/v2\/tags?post=2697"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}