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IT Service Desk is moving to Summer Hours – June 29 2020

As of June 29th, IT Service Desk will be available between 8:00am and 4:30pm, Monday through Friday this summer.  Our team can support all UFV employees and students via email, phone, remote desktop control and through our online ticketing system. Contact us: Email: itservicedesk@ufv.ca Online: https://itservicedesk.ufv.ca/ Phone: 604-864-4610 Toll-free: 1-888-504-7441, ext. 4610 Take a sneak peak at the […]

IT Services: Information – Adobe Acrobat Pro for UFV Employees

June 11, 2020 What do I need to know? IT Services will be making the software ‘Adobe Acrobat Pro’ available on your UFV computer. This message contains the instructions for you to prepare and install the software. When will this occur? The software will be available for you to install starting June 11, 2020. What […]

Changes coming to the IT Service Desk – July 06 2020!

Information Technology Services is pleased to announce the launch of our new IT Service Portal on July 06, 2020.  This new portal will greatly enhance our ability to serve UFV in a timely and effective manner. The new system is a product called TeamDynamix, an IT Service Management (ITSM) platform that supports universities and colleges […]

Office 365 Apps – FREE for UFV Students and Employees

UFV employees and students can now install Office 365 Apps at no cost for use on their personal device.  Students and employees can access Outlook, OneDrive, Word, Excel, PowerPoint and more using their UFV email address. Visit the links below to learn how to sign in and install: Office 365 for UFV Employees | Office […]

myFiles Upgrade – Friday, May 01st 2020

Students and staff that use myfiles.ufv.ca and gateway.ufv.ca to access files and folders via their browser can expect to see an improved interface and user experience this Friday. The Fileway application will receive an upgrade on Friday at 4:00pm.   Students and Staff should not experience an outage during this upgrade, if you find you have […]

RESOLVED: UFV Phone System – April 24 2020

This outage is now resolved, if you are still experiencing issues please contact the IT Service Desk, itservicedesk@ufv.ca. April 24 2020 | 2:54pm Some UFV Employees and Students have reported connection/sound issues when calling the UFV Switchboard, IT Service Desk, Office of the Registrar and Teaching and Learning department.  If you experience an issue when […]

UFV Students – Connect to a UFV Computer Lab from Home!

UFV’s new Computer Lab Remote Access Tool is a central access interface that displays live lab computer availability and allows students and instructors to connect to campus resources remotely. The UFV Remote Access Tool is a dashboard that students can use to access campus lab resources, including specialized software, from the comfort and safety of […]

IT Services: Known Issue – Bluejeans Scheduling Issues

March 31, 2020 What do I need to know? Bluejeans is currently experiencing an issue with scheduled meetings not joining and failures in scheduling. What do I need to do? While Bluejeans continues to address the scheduling issue, please use your personal meeting ID which is always available, to create/join meetings.   After logging on to […]