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Author Archive | mansleyk

Planned System Maintenance – Banner Annual Update : October 12th – 15th

Planned System Maintenance:  Banner Annual Update October 04, 2019 Why are we doing this update? The UFV Banner system requires annual updates in order to resolve known issues and address performance and security concerns discovered by Ellucian over the previous year. When will this occur? The system will be brought down for maintenance starting Saturday […]

Planned System Maintenance: Blackboard (myClass) Update – Oct. 11-12 2019

Planned System Maintenance: Blackboard (myClass) Update October 03, 2019 Why are we doing this project? UFV’s current version of Blackboard (Learning Management System) is now beyond it’s support date and experiencing technical issues; IT Services, in partnership with Teaching and Learning, is leading an effort that will see Blackboard updated to a more recent version. […]

Rogers Mobile Migration

The Office of the Chief Information Officer has initiated the migration of our mobile phone provider from our previous carrier to Rogers.  The UFV mobility contract with Telus ended in 2018 and a new agreement has been negotiated and signed with Rogers Mobility.  In consultation with Senior Administration, ITS has begun working to access the […]

Information: Banner Search Change

Information: Banner Search Change October 1, 2019 What do I need to know? We have made some changes to how Banner searches for person records prior to ID creation. What do I need to do? This will require no change on your part; users who create person records in Banner may notice that GOAMTCH has […]

Windows 10 Upgrade – What do I need to know?

September 30, 2019 Why are we doing this project? Windows 7 will no longer be supported after January 2020; IT Services is leading a project that will see all centrally managed computers upgraded to the Windows 10 operating system. This includes all employee, student lab, and classroom based computers. Windows 10 will bring enhanced productivity […]

Audio Visual Services Joins ITS

UFV Audio Visual Services has now moved from Education Technology Services (ETS) to Information Technology Services (ITS). Our Audio Visual team provides the following services: Technical support for AV equipment issues Maintenance and installation of AV equipment AV recommendations for offices, classrooms and meeting rooms IT Service Desk is happy to assist Faculty, Staff and […]

Welcome Back Students and Faculty – Visit the IT Service Desk in Building G!

Looking for the IT Service Desk?  Drop by and visit our new location in Building G, room 131, beside the library. Our support team is available via phone, email and through our online ticket system at itservicedeskufv.ca. The IT Support Team also offers guidance, service and assistance with the following: Wifi set up and support including UFV […]

System Maintenance Wireless Network – August 23 2019

What do I need to know? UFV Wireless and UFV Secure wireless services (Wi-Fi) will be permanently retired. When will this occur? Friday, August 23rd, 8:00 am Who is impacted? Anyone who uses UFV Wireless or UFV Secure Wi-Fi to connect their phone laptop, or other wireless devices to the network. What do I need […]

UFV Network Maintenance Building F – August 25 2019

Start Time: 7:00am August 25, 2019 End Time: 6:00pm August 25, 2019 Estimated duration of maintenance: Service outage between 7:00 am – 6:00 pm Services Impacted:  All UFV internet data services, including web site, email VOIP telephone systems, etc. will be interrupted during this time.  Affected UFV students, faculty, and staff will be unable to […]

Exchange Email Server Maintenance – August 01 2019

Description of Maintenance: Exchange Email Server Maintenance Estimated time of maintenance: 11 pm – 1 am Estimated duration of maintenance: 30 Minutes Services impacted: Access to employee email will be unavailable during the maintenance ( via webmail & mobile devices). Users impacted: All employees Service enhancements: This maintenance is needed to apply security updates to […]