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Author Archive | ITS Communications

IT Services: Known Issue – Bluejeans Scheduling Issues

March 31, 2020 What do I need to know? Bluejeans is currently experiencing an issue with scheduled meetings not joining and failures in scheduling. What do I need to do? While Bluejeans continues to address the scheduling issue, please use your personal meeting ID which is always available, to create/join meetings.   After logging on to […]

Information Notice: IT Service Desk COVID-19 Response

March 18, 2020 Keeping in line with the recommendations to slow the spread of COVID-19 by social distancing , as well as to protect our IT Service Desk staff so they can continue to provide support during these times, Information Technology Services has made the decision to remove walk-in service as an entry point of […]

Services Restored: Outage Multiple Services – March 05 2020

Mar 05, 2020  2:20 pm What do I need to know? UFV IT Services experienced a technical issue this morning that impacted a number of online services including MyUFV, student email, printing services, IT ticketing system and potentially other services. These services have been stabilized, however ongoing investigation is being conducted to determine the cause […]

FAST Outage: Friday January 17th – January 18th 2020

FAST will be unavailable the evening of January 17th beginning at 6:00 pm through to 8:00 pm on January 18th as IT Services completes a database upgrade.  This outage will only affect FAST users attempting to connect to FAST during this maintenance window.  IT Services will complete an upgrade to the FAST databases in preparation […]

Information Notice: UFV Mobility Users – CEP Migration

CEP Employees will remain with Telus Mobility as we work with Rogers to improve our coverage on the CEP campus.   The Abbotsford migration of Telus to Rogers Mobility is now complete.  We have a small number of Abbotsford users that remain on Telus and will move to Rogers in the New Year.  We apologize for […]

Blackboard Outage: Sunday December 29 2019 – 12:30am – 8:30am

Blackboard will be down for system maintenance and not available December 29th from 12:30 AM until 8:30 AM in order to apply system security updates.  Ensure you are not logged into the system at this time as there may be multiple restarts during the patching process.  Faculty, staff, and students will not be able to […]

NOTIFICATION: Watch for malicious email

Several universities and institutions of higher education in BC have being targeted by malware/ransomware attacks recently. These attacks are directed at Windows devices and gain access to networks through malicious email. What do I need to do? Be extra vigilant when opening email.  Watch for suspicious or unexpected email with subject lines that may be similar […]

Blackboard Outage: Tuesday, April 28 2020 – Friday May 1, 2020

Blackboard Learn (myClass) Upgrade UFV is moving Blackboard Learn (myClass) to a vendor managed cloud-based platform. This move will allow us to leverage the newest releases from the vendor in a timely manner. When planning for next semester, be aware Blackboard will be down for maintenance and not available from Tuesday, April 28, 2020 through Friday, May […]

Corrective Network Maintenance – December 04 2019

Planned Outage:  Corrective Network Maintenance December 4, 2019, 10:00 pm to December 5, 2019 12:00 am PDT Please be aware that on December 4th 2019, IT Services will be performing corrective maintenance on the network to resolve performance and reliability issues.   All services including myUFV portal, student and staff email, web site, etc., could experience intermittent outages […]