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Author Archive | ITS Communications

Voicemail to Email Service – Now Available!

October 06 2020 What do I need to know? IT Services is continuously working to improve voicemail services for UFV employees, especially now in our current remote work environment.   UFV employees will now have the option to listen to voicemails received to their on-campus desk phone via email. Who is impacted? We are now making […]

Email change for faculty and staff

What do I need to know? All UFV faculty and staff email will be transferred to a cloud server called Exchange Online, beginning October 7, as the current email system is aging and must be replaced to maintain service and functionality. ITS has a team dedicated to migrating your email from storage at UFV to […]

RESOLVED – Outage – MS Teams & Microsoft 365 Services

RESOLVED – Sept 28 2020- 9:48pm September 28, 2020 What do I need to know? Some UFV employees are reporting an issue when attempting to connect to MS Teams/MS Teams meetings.  Microsoft is reporting the issue is affecting access to multiple Microsoft 365 services such as MS Teams.  They are currently working to resolve this […]

Known Issue – Employee Outlook & Webmail Disruption

September 16, 2020 What do I need to know? A recent upgrade to our email server has caused an issue for some UFV employees when attempting to connect to Outlook and Webmail.  IT Services is currently working to resolve this issue. What do I need to do? Employees that are unable to use Outlook on […]

REVISED: Update to Resolve Outlook Calendar Issues Planned

Wednesday, September 16th, 2020 Due to a connection issue following the below upgrade completed this morning, IT Services has reverted back to the original server settings.  Employees that are still encountering issues with Outlook on their UFV laptop/computer or mobile can reach out to the Service Desk for assistance.   Monday, September 14, 2020 IT […]

Welcome Back – IT Service Desk Student Appointments Now Available!

IT Services will have walk-in and appointment services available to students only at the IT Service Desk in Abbotsford G131 beginning September 14, 2020.  Walk-in service for general IT Service Desk support like password, wifi and remote learning delivery assistance will be handled by the QLess Join the Line system. No walk ins will be permitted without first joining the […]

IT Services: Known Issue – UFV Rogers Mobile Voice Call

What do I need to know? UFV Employees have reported service issues when attempting to complete a voice call on their UFV Rogers device.  Employees will receive a busy signal and/or message that their call can not be completed. What do I need to do? Employees are asked to change their cellular data option to […]