What do I need to know?
UFV Employees have reported service issues when attempting to complete a voice call on their UFV Rogers device. Employees will receive a busy signal and/or message that their call can not be completed.
What do I need to do?
Employees are asked to change their cellular data option to resolve this issue:
On your iPhone, select Settings/Cellular/Cellular Data Options/Voice and Data and select 3G.
Why is this happening?
A power disruption to a Rogers cell tower has caused this issue, Rogers is currently working on a resolution.
Still need more info?
If the problem persists, employees are asked to call Rogers directly at 1-877-274-3375, select option 2, enter your cell phone number then selection option 3 for technical support.