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IT Service Desk Workshop: Learn how to navigate our new IT Service Management Portal

SOLD OUT! – Watch for another workshop date coming soon for August 2020!

Join IT Services for a workshop designed to offer all UFV employees an introduction to the new IT Service Management portal that will replace our current eHelpDesk IT ticketing system as of July 06th.

During this one-hour training session, employees will:

  • View the new self-service portal and services
  • Learn how to find answers in our Knowledgebase articles (over 100)
  • Browse the new Service Catalogue with over 25 new service requests
  • Learn how to submit a service ticket
  • Review your own requests and incidents

Date: Thursday, July 09th  2020
Time: 1:00pm -2:00pm PST
Facilitator: Henry Gin, Team Lead IT Service Desk

To learn more about the new IT Service Management portal, watch our introduction video: 

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