{"id":926,"date":"2018-06-12T15:14:07","date_gmt":"2018-06-12T15:14:07","guid":{"rendered":"https:\/\/blogs.ufv.ca\/business\/?p=926"},"modified":"2020-03-27T22:29:39","modified_gmt":"2020-03-27T22:29:39","slug":"dr-kirsten-robertson-receives-award-for-best-paper","status":"publish","type":"post","link":"https:\/\/blogs.ufv.ca\/business\/2018\/06\/12\/dr-kirsten-robertson-receives-award-for-best-paper\/","title":{"rendered":"Dr. Kirsten Robertson Receives ASAC 2018 Best Paper Award"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-929 size-thumbnail alignleft\" src=\"https:\/\/blogs.ufv.ca\/business\/files\/2018\/06\/Robertson-K.-150x150.jpg\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/blogs.ufv.ca\/business\/files\/2018\/06\/Robertson-K.-150x150.jpg 150w, https:\/\/blogs.ufv.ca\/business\/files\/2018\/06\/Robertson-K.-45x45.jpg 45w, https:\/\/blogs.ufv.ca\/business\/files\/2018\/06\/Robertson-K.-65x65.jpg 65w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>An article by <a href=\"https:\/\/www.ufv.ca\/business\/faculty-and-staff\/robertson-kirsten.htm\">Dr. Kirsten Robertson<\/a>, Associate Professor at the UFV School of Business, and Jane O&#8217; Reilly from the Telfer School of Management were awarded Best Paper for the OB division at the\u00a02018 ASAC Conference. This year&#8217;s conference occurred on May 27-29, at Ryerson University, Toronto.<\/p>\n<p>The paper, titled &#8220;Negotiating the Challenge of an Uncivil Customer: Four Overarching Strategies&#8221;, examines the how employees respond to customer incivility and the ways in which those strategies can facilitate different results.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An article by Dr. Kirsten Robertson, Associate Professor at the UFV School of Business, and Jane O&#8217; Reilly from the Telfer School of Management were awarded Best Paper for the OB division at the\u00a02018 ASAC Conference. This year&#8217;s conference occurred on May 27-29, at Ryerson University, Toronto. The paper, titled &#8220;Negotiating the Challenge of an &#8230; <a title=\"Dr. Kirsten Robertson Receives ASAC 2018 Best Paper Award\" class=\"read-more\" href=\"https:\/\/blogs.ufv.ca\/business\/2018\/06\/12\/dr-kirsten-robertson-receives-award-for-best-paper\/\">Read more<\/a><\/p>\n","protected":false},"author":166,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[10,8,19,20],"tags":[],"class_list":["post-926","post","type-post","status-publish","format-standard","hentry","category-announcements","category-area-hrm","category-faculty","category-research"],"_links":{"self":[{"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/posts\/926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/comments?post=926"}],"version-history":[{"count":8,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/posts\/926\/revisions"}],"predecessor-version":[{"id":1446,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/posts\/926\/revisions\/1446"}],"wp:attachment":[{"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/media?parent=926"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/categories?post=926"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/business\/wp-json\/wp\/v2\/tags?post=926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}