{"id":37020,"date":"2026-02-06T12:50:14","date_gmt":"2026-02-06T20:50:14","guid":{"rendered":"https:\/\/blogs.ufv.ca\/announce\/?p=37020"},"modified":"2026-02-06T12:50:14","modified_gmt":"2026-02-06T20:50:14","slug":"introducing-fraser-a-new-way-to-get-it-help-at-ufv","status":"publish","type":"post","link":"https:\/\/blogs.ufv.ca\/announce\/2026\/02\/06\/introducing-fraser-a-new-way-to-get-it-help-at-ufv\/","title":{"rendered":"Introducing Fraser \u2014 a new way to get IT help at UFV"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail alignleft wp-image-37021\" src=\"https:\/\/blogs.ufv.ca\/announce\/files\/2026\/02\/256px_Green-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/blogs.ufv.ca\/announce\/files\/2026\/02\/256px_Green-150x150.png 150w, https:\/\/blogs.ufv.ca\/announce\/files\/2026\/02\/256px_Green-45x45.png 45w, https:\/\/blogs.ufv.ca\/announce\/files\/2026\/02\/256px_Green-65x65.png 65w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<p>UFV is piloting a new AI powered chatbot called Fraser to help students and employees quickly find answers to common IT questions.<br \/>\nFraser can assist with:<\/p>\n<ul>\n<li>Password and login issues<\/li>\n<li>Wi-Fi and device connectivity<\/li>\n<li>Brightspace and learning technology support<\/li>\n<li>How to contact IT Services or submit a ticket.\n<p>Designed to be fast, accessible, and easy to use, Fraser is available anytime and complements our existing IT support channels.<\/p>\n<p>Over the next few weeks, Fraser will continue to learn from real questions and user feedback. We encourage employees, especially those who support students, to try Fraser and share it as a first stop for common IT inquiries.<\/p>\n<p>Try Fraser: <a href=\"https:\/\/fraser.ufv.ca\">https:\/\/fraser.ufv.ca<\/a><\/p>\n<p>Learn more about Fraser:<br \/>\n<a href=\"https:\/\/itservicedesk.ufv.ca\/TDClient\/52\/ITServicesPortal\/KB\/?CategoryID=3066&amp;SIDs=1528\">https:\/\/itservicedesk.ufv.ca\/TDClient\/52\/ITServicesPortal\/KB\/?CategoryID=3066&amp;SIDs=1528<\/a><\/p>\n<p>Your feedback helps Fraser improve. If you notice unclear, incorrect, or missing information, please contact the IT Service Desk at <a href=\"http:\/\/itservicedesk.ufv.ca\">itservicedesk.ufv.ca<\/a>.<br \/>\nThank you for helping us shape the future of IT support at UFV<\/li>\n<\/ul>\n<p><a href=\"https:\/\/fraser.ufv.ca\" target=\"_blank\" rel=\"noopener\">https:\/\/fraser.ufv.ca<\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"color: #fff;\">02\/26\/2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UFV is piloting a new AI powered chatbot called Fraser to help students and employees quickly find answers to common IT questions. Fraser can assist with: Password and login issues Wi-Fi and device connectivity Brightspace and learning technology support How to contact IT Services or submit a ticket. Designed to be fast, accessible, and easy &#8230; <a title=\"Introducing Fraser \u2014 a new way to get IT help at UFV\" class=\"read-more\" href=\"https:\/\/blogs.ufv.ca\/announce\/2026\/02\/06\/introducing-fraser-a-new-way-to-get-it-help-at-ufv\/\">Read more<\/a><\/p>\n","protected":false},"author":13,"featured_media":37021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"generate_page_header":"","footnotes":""},"categories":[10,2,12,11],"tags":[],"class_list":["post-37020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-myufv","category-news","category-calendar","category-ufv-today"],"_links":{"self":[{"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/posts\/37020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/comments?post=37020"}],"version-history":[{"count":2,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/posts\/37020\/revisions"}],"predecessor-version":[{"id":37023,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/posts\/37020\/revisions\/37023"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/media\/37021"}],"wp:attachment":[{"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/media?parent=37020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/categories?post=37020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.ufv.ca\/announce\/wp-json\/wp\/v2\/tags?post=37020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}