Introducing Fraser — a new way to get IT help at UFV

UFV is piloting a new AI powered chatbot called Fraser to help students and employees quickly find answers to common IT questions.
Fraser can assist with:

Password and login issues

Wi-Fi and device connectivity

Brightspace and learning technology support

How to contact IT Services or submit a ticket.
Designed to be fast, accessible, and easy to use, Fraser is available anytime and complements our existing IT support channels.

Over the next few weeks, Fraser will continue to learn from real questions and user feedback. We encourage employees, especially those who support students, to try Fraser and share it as a first stop for common IT inquiries.

Try Fraser: https://fraser.ufv.ca

Learn more about Fraser:
https://itservicedesk.ufv.ca/TDClient/52/ITServicesPortal/KB/?CategoryID=3066&SIDs=1528

Your feedback helps Fraser improve. If you notice unclear, incorrect, or missing information, please contact the IT Service Desk at itservicedesk.ufv.ca.
Thank you for helping us shape the future of IT support at UFV

https://fraser.ufv.ca

02/26/2026